Every business has had experiences that are remembered and looked back upon with particular pride. Here, we present some of ours to you.

- Turnkey implementation (location, technology, employees
  and processes) a "best in class" Contact Center with 100 jobs created
  in Romania within 3 months.

- Launch of a company group-wide quality assurance system for
  5 Contact Center locations and 1.200 agents in Germany.

- Launch of the Controlling and Performance KPI Control System for
  3 Contact Center locations in Austria and the CEE with the result of a
  huge increase in profitability.

- Participation in the successful change process from reactive
  Service Center to active Sales Profit Center in Austria.

- Implementation of the first complete outsourcing of a Customer Service
  department in Austria, including the taking over of 120 employees.

- Set up and implementation of a company group-wide CRM solution and
  assistance with the roll-out in various European countries.